bk99c Privacy Policy

This Privacy Policy ("Policy") describes how bk99c ("we", "us", "our", "the Platform") collects, uses, stores, and shares personal data when you access or use the bk99c website at bk99c.bet, including all associated services such as sports betting, online casino games, payment processing, and customer support. This Policy applies to all registered Players and visitors to the Platform, regardless of the device or method used to access it.

By registering an account with bk99c or by continuing to use the Platform after this Policy has been published or updated, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform and contact our support team to close your account.

bk99c collects the following categories of personal data from Players and Platform visitors. The table below summarises each data category, the specific types of data collected within it, and the primary purpose for which that data is used:

bk99c uses the personal data it collects for the following purposes. In each case, the use is limited to what is necessary and proportionate for the stated purpose:

• To create and manage your Player account, including verifying your identity and age as required for KYC compliance.
• To process deposits and withdrawals, manage your account balance, and ensure that all financial transactions are handled accurately and securely.
• To provide customer support and respond to queries, complaints, and requests submitted through any available contact channel.
• To detect, investigate, and prevent fraud, money laundering, account abuse, and any other activity that may be in breach of bk99c's Terms and Conditions or applicable law.
• To send you transactional communications such as deposit confirmations, withdrawal updates, account security alerts, and responsible gaming reminders where applicable.
• To send you personalised promotional communications (including offers, bonuses, and event notifications) where you have opted in to receive such communications. You may opt out at any time.

bk99c will not use your personal data for any purpose that is incompatible with the purposes described in this Policy without first obtaining your explicit consent or without a valid legal basis for doing so.

bk99c processes your personal data on the following legal bases, each of which applies to the specific processing activities described in this Policy:

• Contractual necessity — processing that is required to perform our contract with you as a registered Player, including account management, payment processing, and service delivery.
• Legal obligation — processing that is required for bk99c to comply with applicable legal requirements, including anti-money laundering laws, KYC regulations, and responsible gaming obligations.
• Legitimate interests — processing that serves bk99c's legitimate business interests, such as fraud prevention, platform security monitoring, and service analytics, where those interests are not overridden by your rights and freedoms.
• Consent — processing that is based on your explicit consent, such as sending you personalised marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

bk99c does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and only to the extent required for the stated purpose:

• Payment service providers — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard network processors — who receive transaction data necessary to process your deposits and withdrawals.
• Identity verification and KYC service providers who assist bk99c in verifying the identity, age, and address of Players as required by our operating obligations.
• Game software providers and platform technology partners who may receive anonymised or pseudonymised gameplay data for the purpose of game performance monitoring, RTP reporting, and technical integration.
• Regulatory authorities, law enforcement agencies, and courts where bk99c is legally required or compelled to disclose your personal data in connection with an investigation, court order, or statutory reporting obligation.

Where bk99c engages third-party service providers to process personal data on its behalf, those providers are bound by data processing agreements that require them to handle data confidentially, securely, and only in accordance with bk99c's documented instructions.

bk99c uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and improve the overall user experience. The following categories of cookies are in use:

• Strictly necessary cookies — these are essential for the Platform to function. They enable core features such as user authentication, session management, and security controls. These cookies cannot be disabled without breaking the service.
• Functional cookies — these remember your preferences (such as language selection and display settings) so that you do not need to reset them each time you visit the Platform.
• Analytics cookies — these collect anonymised data about how Players use the Platform, which pages are most visited, and where users encounter difficulties. This data is used solely to improve Platform performance and user experience.
• Marketing cookies — these track your interaction with bk99c promotional content so that we can present you with relevant offers and avoid showing you promotions that are not pertinent to your interests. These cookies are only set if you have provided consent.

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Platform and your overall user experience. bk99c does not currently respond to browser-level Do Not Track (DNT) signals, as there is no consistent industry standard for how such signals should be interpreted.

bk99c retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. In practice, this means: account data and transaction records are retained for a minimum of five (5) years following account closure to comply with anti-money laundering and financial record-keeping obligations; KYC verification documents are retained for the period required by the applicable regulatory framework; marketing preference data is retained until you withdraw your consent or close your account; and technical and usage logs are retained for up to twelve (12) months for security and fraud prevention purposes, after which they are deleted or anonymised.

When the applicable retention period expires, bk99c will securely delete or anonymise personal data in a manner that prevents reconstruction. If deletion is not immediately possible due to technical or legal constraints, the data will be isolated from active use and scheduled for deletion at the earliest practicable opportunity.

bk99c implements a range of technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls that restrict internal access to personal data on a strict need-to-know basis, regular security audits and vulnerability assessments of Platform infrastructure, and documented incident response procedures that govern how data breaches are identified, contained, and reported.

Despite these measures, no online platform can guarantee absolute security against all possible threats. bk99c strongly encourages Players to use strong, unique passwords for their accounts, to enable any two-factor authentication options that may be available, and to report any suspected security incident to our support team immediately.

As a data subject whose personal information is processed by bk99c, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team using the details provided in Section 14 of this Policy:

bk99c will respond to all valid data rights requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by a further sixty (60) days, in which case you will be notified of the extension and the reasons for it within the initial thirty-day period.

Where you have opted in to receive marketing communications from bk99c, we may send you promotional emails, SMS notifications, or in-platform messages about bonuses, new games, seasonal promotions (such as Eid, Pohela Boishakh, BPL season offers), and other relevant offers. Each marketing communication will include a clear and accessible opt-out mechanism.

You may withdraw your consent to receive marketing communications at any time by updating your preferences in your account settings, by clicking the unsubscribe link included in any marketing email, or by contacting our customer support team directly. Withdrawal of marketing consent does not affect your ability to continue using the Platform or receiving essential transactional communications.

To facilitate deposits and withdrawals, bk99c works with third-party payment service providers including bKash, Nagad, Rocket, Upay, and card networks including Visa and Mastercard. When you initiate a financial transaction on the Platform, relevant transaction data is transmitted to the applicable payment processor to complete the transaction. Each of these providers operates under its own privacy policy and data security framework, and bk99c encourages you to review those policies separately.

bk99c does not store your full payment account credentials. Payment method identifiers (such as a truncated bKash or Nagad number used to match a withdrawal to your registered deposit method) are stored only as long as is necessary for transaction verification and fraud prevention purposes, and are treated with the same security protections as all other personal data processed by the Platform.

The bk99c Platform is strictly intended for adults aged 21 years and above. bk99c does not knowingly collect, process, or store personal data from any individual under the age of 21. If bk99c becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted immediately and the associated account will be closed without notice.

bk99c reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to the Platform. When material changes are made, bk99c will publish the updated Policy on this page and update the "Last updated" date at the top of the document. Where the changes are significant, we may also notify registered Players directly via email or an in-platform notification.

Your continued use of the Platform after a revised Privacy Policy has been published constitutes your acknowledgement of the changes and your acceptance of the updated Policy. We encourage you to review this page periodically to remain informed about how bk99c protects your personal data.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights described in Section 9, or would like to report a privacy concern, please contact the bk99c data support team. Our team is available 24 hours a day, 7 days a week, and will acknowledge your request promptly and respond in full within the timeframes set out in this Policy.

Email: [email protected]

Please include your registered account username and a clear description of your request or concern in any correspondence so that we can handle your query as efficiently as possible.